Best Western Congress Hotel

Christophe Dcosta (01.11.2017 17:52)
Good place. In the heart of the city. Neat and tidy rooms.

Gia Jandieri (30.09.2017 10:48)
Ventilation system should be fixed. It was blowing a cigaret smell as if sleeping in an ashtray.
Place is good for jogging in morning.

Ankit Bhandari (18.08.2017 13:16)
Good property. Good staff and great location. Close to city centre.

Julien Dyminski (16.08.2017 12:10)
Comfortable rooms, there is a nice pool and gym. Morning buffets are great! Friendly staff.

Meghrig Terzian (13.07.2017 21:21)
We stayed at this hotel when we had our destination wedding at Armenia. My husband and I stayed for 16 days. All our wedding guests also stayed at this hotel. We had a number of problems with the staff and management of this hotel. I will name and elaborate on some, the list is very long. The rooms were extremely dirty. The mini bars were not being updated. I requested the rooms to be cleaned and minibars updated maybe every other day. Their airport pickup service is an epic fail. We sent a bus for 13 people to pickup our guests. They picked up 4 people and took them to another hotel claiming that there has been a name conflict! Our guests waited for more than 45 mins, till the bus who mistakenly took the wrong people to another hotel returns! The manager of the hotel didn't even bother to apologize or solve the conflict on spot! On contrary, she was very rude and didn't care about our satisfaction. The hotel had an income of more than 8000$ from us and our guests. They didn't give us a good deal on the rate of the night or any other service. After the wedding we went to Jermuk and stayed at Hyatt hotel. When the hotel heard that we were a just married couple, they freely upgraded our room. We only took 11 rooms for 1 night at Hyatt hotel! Moral of the story Congress hotel is very cheap! Having a destination wedding is not easy on its own, congress hotel made sure to make it harder.
I also want to mention that my guests were complaining and unhappy too.
The only positive part of this hotel was the sales coordinator, Tatevik Matsakyan. She went out of her way to help us.
Avoid this hotel, not worth even half of the price.

Voeg je commentaar toe