David Baines (23.10.2017 14:19)
Hassle free experience. Dealt with quickly and the car was great. Customer parking is an issue, otherwise it would have been 5 stars
Adam B (11.10.2017 01:35)
Dom was the best guy here, he sorted out everything for me. 5* customer service, 5* recommendation. 5* from me guys. keep up the good work and thank you
Venkat Kris (27.09.2017 12:44)
Horrible Service is an understatement. I rent cars frequently and ended up to experience them this time. Booked an intermediate car online, and was asked to pay at the counter. Reservation was instant with a follow-up mail, confirming the request. Also was asked to carry ID's, Bank statement, utility bills (although others only verify the CC and D.L). Reached the place at 9:10am for a pick up at 09:15am, no one ever greeted, invited or made me feel like a customer, this is despite two staff at the counter. At 9:30am, when enquired about the elapsed wait, was told that i should see he is serving others and his colleague has left reception. The wait continued for another 15mins, during this time my little girl (lost patience) and pressed the bell at the counter. Staff at counter, simply snatched it from her after the second press. At 9:50am, it was my turn and after few checks, i was told that mine was not a booking but a request, more so there was no availability of the intermediate cars to rent at that time. When enquired why did they allow it online, and if when allowed should be honoured, they reiterated it was not a necessity to do so. walked up to another provider, who arranged it in less than 5mins. Sadly, in this process, i lost 45mins of my time and had an experience for life.
Luke Ashworth (13.09.2017 17:50)
Not a great experience - Slow service, tricky to park, confusion over deposit. A good van at a good price but we must have waited 50 mins to pick it up and another 45 to hand it back not to mention there was no notice about a deposit to be paid when I booked (and paid in full) online. I got there and was told I needed to pay a £500 deposit.
Brett Mason (07.08.2017 20:53)
DO NOT USE THIS COMPANY!!!!!!!!!! I' booked a car with them online and when I got there I was told I didn't have the correct ID even after explaining to the manager that I was not told which ID to bring I was told that I could not take the car. The manager was very unhelpful and not at all interested and made no effort to try to resolve the situation even though I had traveled a long distance by taxi at my own cost and then had to get another taxi home! They did not offer to pay for my travel cost's and was fobbed off by saying I would have to contact their booking team to get a refund on my £100 deposit, The booking office takes forever to get through and again the staff where very unhelpful and arrogant and still have not received my deposit back to my credit card after two weeks!. I cant give this company no stars so it gets one.... very bad company terrible service and badly run!
