HOTEL LUCERNA MEXICALI
| Boulevard Bénito Juárez 2151, Insurgentes Este, Mexicali |
5 tarieven
8.00/10.00 |
|
+52 686 564 7000 |
|
HOTEL LUCERNA MEXICALI op de kaart
Beoordeling
Rob F (18.11.2017 20:00)
Great location, usually is $120 a night but I got a deal of $75 per night
Great location, usually is $120 a night but I got a deal of $75 per night
Aracely Urrutia (03.11.2017 04:48)
Absolute worst hotel experience we've ever had! This place was just simply a nightmare from start to finish! Our rooms were reserved since May and were assured everything would be good. Asked for a 2 bed room for 2 adults and 2 kids and was given a room with one bed and an individual sized mattress on the floor with nothing on it and disgustingly dirty! They switched us to another room but the door had to be slammed in order for it to close and the room had a very bad moldy smell. The floor was dirty and it was just terrible. Told them and these people simply don't care about anything but their money. They kept saying they didn't have anymore rooms available.
It was supposed to be a group rate for a wedding party and several guests were being over charged. They gave away several of the rooms that had already been reserved to other guests not caring that these reservations were made several months ahead of time. They kept giving everyone the run around from the receptionists to the general manager saying that they didn't know anything and that they had only been working there for a few weeks. No one resolved anything at this place. The bus boys were the only people that cared for us the entire time and kept apologizing for something that was not even their responsibility. Will never recommend this nightmare place to anyone!
Absolute worst hotel experience we've ever had! This place was just simply a nightmare from start to finish! Our rooms were reserved since May and were assured everything would be good. Asked for a 2 bed room for 2 adults and 2 kids and was given a room with one bed and an individual sized mattress on the floor with nothing on it and disgustingly dirty! They switched us to another room but the door had to be slammed in order for it to close and the room had a very bad moldy smell. The floor was dirty and it was just terrible. Told them and these people simply don't care about anything but their money. They kept saying they didn't have anymore rooms available.
It was supposed to be a group rate for a wedding party and several guests were being over charged. They gave away several of the rooms that had already been reserved to other guests not caring that these reservations were made several months ahead of time. They kept giving everyone the run around from the receptionists to the general manager saying that they didn't know anything and that they had only been working there for a few weeks. No one resolved anything at this place. The bus boys were the only people that cared for us the entire time and kept apologizing for something that was not even their responsibility. Will never recommend this nightmare place to anyone!
Chris Johnson (05.10.2017 04:32)
Beautiful place excellent service & great food selection all on site
Beautiful place excellent service & great food selection all on site
Mark Findaro (31.08.2017 23:26)
I stayed at Lucerna for 2 nights and this hotel exceeded expectations. The gentleman at the fronk desk, Gilberto, was super friendly and extremly helpful in securing me a room at a decent rate (for the 2nd night after my flight was cancelled).
The gym and business center were both modern, comfortable, & clean. My favorite part of the stay was relaxing the bar area, with live music on Wednesday night. Breakfast buffet was tasty as well.
Highly reccommended!
I stayed at Lucerna for 2 nights and this hotel exceeded expectations. The gentleman at the fronk desk, Gilberto, was super friendly and extremly helpful in securing me a room at a decent rate (for the 2nd night after my flight was cancelled).
The gym and business center were both modern, comfortable, & clean. My favorite part of the stay was relaxing the bar area, with live music on Wednesday night. Breakfast buffet was tasty as well.
Highly reccommended!
Ashley Roman (28.08.2017 22:10)
Everything was nice, very beautiful hotel, great service. Only reason I didn't rate it a 5 star hotel is because the shower was clogged up and the water wouldn't go down the drain, also the water would get out of the shower and it just made a huge mess in the restroom. Other than that everything else was nice.
Everything was nice, very beautiful hotel, great service. Only reason I didn't rate it a 5 star hotel is because the shower was clogged up and the water wouldn't go down the drain, also the water would get out of the shower and it just made a huge mess in the restroom. Other than that everything else was nice.
