Galini Sea View Hotel
| New Kydonia, Chania |
5 tarieven
4.40/10.00 |
|
+30 2821 068148 |
|
Galini Sea View Hotel op de kaart
Beoordeling
Kim Janickyj (23.10.2017 22:37)
Staff very obliging. Plenty of food but all much the same. Not a 5 star. All inclusive til 23:00 only.
Staff very obliging. Plenty of food but all much the same. Not a 5 star. All inclusive til 23:00 only.
Valerie Lalenkova (15.10.2017 17:38)
I'm not a big "review" fan, however, this time I decided to express my deep disappointment in order to help other people to not get fooled like we did.
First of all, this is not a 5-star hotel, maximum 3 - I now have noticed that I am not the first person highlighting this fact.
On arrival e were not explained anything apart from on which floor our room is and what time they serve food.
The room was very tired, it was not clean (see pictures attached) and the all-inclusive package only included 5x small bottles of still water in the fridge. There was a bottle of red wine waiting for us - too bad it was off, literally sparkling.
We went for our first lunch (from 12:30 until 14;30). We were the last ones to join at around 14:20 - there was no food left. I took a left-over chicken which was disgusting, cold and tasted awful. No one would bring us water, I am not mentioning any other drinks. On the same day we went to have some dinner. Tables were dirty, blue linen was sticky, all tables available were missing cutlery or tissues (yes, tissues, they give linen napkins only to the first arrivals), no glasses etc. Very understaffed floor, you could see a couple of waiters running around - sometimes you had to wait until the end of your dinner to finally get a glass of water. The best options, such as chicken and some salads were finishing quickly. Re-fill? I don't think so. The empty dishes were swapped with full one within 15-20 minutes. The restaurant was constantly running out of cups for tea or coffee. You had to literary hunt for them. We were offered wine - and how disgusted I was to taste the watered red drinks. Wine was mixed with water and was tasteless! Same with the an apple juice which had this light yellowish color and tasted nothing but water.
On the next day I had hair in my cereals, feta cheese was off, there was again no cups so I had my tea in the tumbler.
There were supposed to be 3 more a la cart restaurants which apparently were closed during our stay - no mentioning about it either.
Coming back to 5x bottles of still water in our room fridge... They eventually finished but were not swapped with new ones, so i went to the lobby and asked for water. "You have to pay" - I was told - "These 5 bottles were complimentary"- this was all-in package as mentioned earlier. I then was asked: "Did you save the empty plastic bottles?" Why, why, why would I do that? Apparently you have re-fill them in the lobby using the water-machine. "You did not mention this when we were checking-in" - I said. "Sorry" - was the answer.
Other drinks were only available during breakfast, lunch and dinner (if you are lucky). In the beach-bar though you could get some cocktails which was a chemical and disgusting mix.
The lift broke 3 times in 4 days. None of the options in the shower were working. We had to pay extra for using the iron. Pools were dirty.
Taxi the hotel was providing was charging more than other taxis. Once we had to share the taxi with other customers - no one asked if we were okay with that -(P.S. the public transport connection was really bad) - so we were charged twice! We were not able to share the total cost with the other people, but had to pay 16 euros each even though one go to the city is 16 euros, so we paid 32 in total.
Once we asked to get us one specific place - 10 minutes drive from the hotel. Neither the receptionist, nor the driver knew how to get there and were asking us (!) to help with directions.
Gym was filthy, equipment sticky or broken, really messy. The sink was blocked.
By the way, the sink in our room smelled so bad like some died down the pipe.
I work in hospitality business for long time and normally I am the first one to defend the side of customer service providers. If this was at least 4 starts hotel and less money (we paid really big money for October season) I wouldn't say a word. But this is absolutely not acceptable to advertise yourself as 5-star resort and then provide such a poor service.
Please, do not waste your money and time and look for different place.
I'm not a big "review" fan, however, this time I decided to express my deep disappointment in order to help other people to not get fooled like we did.
First of all, this is not a 5-star hotel, maximum 3 - I now have noticed that I am not the first person highlighting this fact.
On arrival e were not explained anything apart from on which floor our room is and what time they serve food.
The room was very tired, it was not clean (see pictures attached) and the all-inclusive package only included 5x small bottles of still water in the fridge. There was a bottle of red wine waiting for us - too bad it was off, literally sparkling.
We went for our first lunch (from 12:30 until 14;30). We were the last ones to join at around 14:20 - there was no food left. I took a left-over chicken which was disgusting, cold and tasted awful. No one would bring us water, I am not mentioning any other drinks. On the same day we went to have some dinner. Tables were dirty, blue linen was sticky, all tables available were missing cutlery or tissues (yes, tissues, they give linen napkins only to the first arrivals), no glasses etc. Very understaffed floor, you could see a couple of waiters running around - sometimes you had to wait until the end of your dinner to finally get a glass of water. The best options, such as chicken and some salads were finishing quickly. Re-fill? I don't think so. The empty dishes were swapped with full one within 15-20 minutes. The restaurant was constantly running out of cups for tea or coffee. You had to literary hunt for them. We were offered wine - and how disgusted I was to taste the watered red drinks. Wine was mixed with water and was tasteless! Same with the an apple juice which had this light yellowish color and tasted nothing but water.
On the next day I had hair in my cereals, feta cheese was off, there was again no cups so I had my tea in the tumbler.
There were supposed to be 3 more a la cart restaurants which apparently were closed during our stay - no mentioning about it either.
Coming back to 5x bottles of still water in our room fridge... They eventually finished but were not swapped with new ones, so i went to the lobby and asked for water. "You have to pay" - I was told - "These 5 bottles were complimentary"- this was all-in package as mentioned earlier. I then was asked: "Did you save the empty plastic bottles?" Why, why, why would I do that? Apparently you have re-fill them in the lobby using the water-machine. "You did not mention this when we were checking-in" - I said. "Sorry" - was the answer.
Other drinks were only available during breakfast, lunch and dinner (if you are lucky). In the beach-bar though you could get some cocktails which was a chemical and disgusting mix.
The lift broke 3 times in 4 days. None of the options in the shower were working. We had to pay extra for using the iron. Pools were dirty.
Taxi the hotel was providing was charging more than other taxis. Once we had to share the taxi with other customers - no one asked if we were okay with that -(P.S. the public transport connection was really bad) - so we were charged twice! We were not able to share the total cost with the other people, but had to pay 16 euros each even though one go to the city is 16 euros, so we paid 32 in total.
Once we asked to get us one specific place - 10 minutes drive from the hotel. Neither the receptionist, nor the driver knew how to get there and were asking us (!) to help with directions.
Gym was filthy, equipment sticky or broken, really messy. The sink was blocked.
By the way, the sink in our room smelled so bad like some died down the pipe.
I work in hospitality business for long time and normally I am the first one to defend the side of customer service providers. If this was at least 4 starts hotel and less money (we paid really big money for October season) I wouldn't say a word. But this is absolutely not acceptable to advertise yourself as 5-star resort and then provide such a poor service.
Please, do not waste your money and time and look for different place.
bernard harvey (10.09.2017 18:42)
Great staff, nice clean hotel, rooms ok, a good shuttle service to the beach , food is also good, a very good beach bar, now for what's not good,entertainment in the evening is poor, there are loads of steps as hotel is on lots of different levels, if you have any mobility problems then this issue the hotel for you, the staff are absolutely first rate.
Great staff, nice clean hotel, rooms ok, a good shuttle service to the beach , food is also good, a very good beach bar, now for what's not good,entertainment in the evening is poor, there are loads of steps as hotel is on lots of different levels, if you have any mobility problems then this issue the hotel for you, the staff are absolutely first rate.
Kasia Pytlewska (01.09.2017 15:37)
In every day dining area and in Chinese restaurant you can get fresh with old meat mixed together in one meal, so few times we were suprised to get stinky food and felt ill after eating. Kitchen staff was informed and nobody reacted. Nice view from the window - yes there is one.
In every day dining area and in Chinese restaurant you can get fresh with old meat mixed together in one meal, so few times we were suprised to get stinky food and felt ill after eating. Kitchen staff was informed and nobody reacted. Nice view from the window - yes there is one.
Chirag Shah (19.08.2017 15:20)
It was nice but not a 5* resort as their website suggested. Also the all inclusive is limited bar choices and food. You can only dine at the Italian or Chinese one of the nights during a week long stay.
It was nice but not a 5* resort as their website suggested. Also the all inclusive is limited bar choices and food. You can only dine at the Italian or Chinese one of the nights during a week long stay.
