Grace Cheung (02.11.2017 19:45)
Very nice and comfortable dining (breakfast) room. We were with a tour group of 45 people but still very nice breakfast buffet. Lots of fresh varieties and fresh pancake. Our bedroom was a bit on the small side with a over size bathroom and the long front ‘hallway’ inside our room, which i think are out of proportion. Thats why i took 1 star off. But i know they have different layouts for different room. Walk over to the other side of the river you will get a panoramic view of the hotel. This hotel situated in a nice tourist area with a lot of souvenirs shops.
Vasilije Zikic (26.10.2017 12:20)
Perfect building in spa of Karlovy Vari... The history of hotel, visitors threw centuries. Modern nowadays...
M CHIEN (11.10.2017 09:32)
Cleanness is poor and disgusting ! Service sloppy in the breakfast area. Robes provide was dirty and bugs on my sheets! Will not come back !
Tour group guest not allow to enter gym
Tottalyaheadofyou Foreverahead (09.09.2017 22:33)
It is so big. I love the pool. Its gorgeous. Very luxurious, a natural fit for the pickiest people.
Anas Shabra (13.07.2017 10:28)
The hotel is beautiful, historic, the team is professional, the food was great, but the air conditioner did not work well! For a 5 star hotel the room was too warm to sleep. They knew about the problem and had fans ready and brought us few (2 rooms) and with open windows it improved but still we did not sleep well and because the blinds were left open I was up real early. The staff was very apologetic about the problem but this was the best they could do. I would say the hotel losses allot on this point, if the team was not so polite and professional, great food, amazing view, historic setting I would rated even less (I need a good night sleep).
However as the days progressed the staff were amazing, the food was great, and the treatment at the spa was on time and great.
If they can correct AC issue I would rate the experience as a 5 (it might be a combination issue of the AC and I'm assuming the mattress is a memory and it is retaining heat?)