keith smith (07.11.2017 05:42)
Did an event here in October of 2017. If you are an event/wedding planner, Don't bother checking it out. The owner was micro-managing the entire day, and was breathing down the backs of my tech staff the entire time.
Most definitely the worst venue I have worked in the past 10 years.
The only saving grace was a French gentleman who was the floor manager. Too bad I can't remember his name, but if I owned a high end hotel in the downtown core I would steal him in a heartbeat!
Ezra Silverton (17.10.2017 07:30)
Friendly staff and good in room food is all I would say worked. The entire experience is missing the details from what I expected as an upper scale hotel. The corner suit, said by staff to be the best room, had many issues. The toilet was in a separate room, which was great, but the sink in that room didn't work. The shower let a lot of water out of the stall so I had to wipe up a lot of water each time I took a shower. The shower faucet was crazy strong and you couldn't adjust it. Light switches were all messed up. I had to turn off each one of the eight lights manually. I would have expected one or two main switches max. Large tub was nice, but it would have been great to supply bath salts or bath soap. I know these are very picky details, but like I said, for a higher end hotel I would of expected more attention to these things.
S chmidt (19.08.2017 05:14)
We got together with some friends for dinner here and had a fabulous time! I liked the live piano music, and the decor and ambiance is incredible with the chandeliers. Servers were personable and polite, very accommodating, and staff had impeccable etiquette. Food was delicious and beautifully served. This place is classy. We will definitely come here again.
Natalie Cheng (06.08.2017 19:30)
I went to Windsor Arms high tea for a bridal party. The waitress who served us was very professional. We were seated in one of the 3 rooms, the Tiffany green room, although it wasn't possible to choose which room to reserve when we booked it. They were mixed in helpfulness over the phone. I'm from Vancouver and I wasn't able to get a hold of them every time I call and they didn't respond to my voice mail. The staff who picked up my call was informative and cheerful, but when my friend called to book, the staff wasn't very friendly. The food would not be the reason to go to this high tea. Price and decor definitely would be great reasons to consider Windsor Arms if you're planning bridal party, but not the food unfortunately. Tea was great, but much like all other high tea places. I unfortunately broke a teapot lid as I was getting up from the table, and they were very nice about it. Lemon zest scone was my favourite.
Kimberley Hall (25.07.2017 03:19)
Last year's visit Included this wonderful place. My cousins took me here for high tea and it was amazing! I love tea time, and I love all the goodies that come with it. I will definitely be taking my aunts here if we make it up! Inside still had the Victorian feel and the chandelier was fantastic!