4 Paws 24 Hour Veterinary Hospital
| 6410 Lady Hammond Road, Halifax |
5 tarieven
8.00/10.00 |
|
+1 902-225-7543 |
|
4 Paws 24 Hour Veterinary Hospital op de kaart
Beoordeling
Lu Han (25.10.2017 17:18)
4 Paws, overall is a convenient and good vet clinic. That is to say, for routine check ups and general care of your pet, they would suffice. However in the event of an emergency, do not let the receptionist make you believe that their service can replace those of Metro Animal Emergency Clinic. Unfortunately, when you google Halifax pet ER, this is one of the top results that comes back, and if you ask "is this the vet ER" the receptionists has been told to tell you "we are a 24 hour hospital and can see your pet right away"
I made that mistake earlier this year, and they were grossly unqualified to care of my dog whom sustained a relatively severe arm fracture. As stated by many others already, the vet is also never on time, my minimum wait for the vet was 30 minutes, some up to an hour, and there is frequent communication error either due to confusion, or their system is down ... which oddly enough happens a lot.
4 Paws, overall is a convenient and good vet clinic. That is to say, for routine check ups and general care of your pet, they would suffice. However in the event of an emergency, do not let the receptionist make you believe that their service can replace those of Metro Animal Emergency Clinic. Unfortunately, when you google Halifax pet ER, this is one of the top results that comes back, and if you ask "is this the vet ER" the receptionists has been told to tell you "we are a 24 hour hospital and can see your pet right away"
I made that mistake earlier this year, and they were grossly unqualified to care of my dog whom sustained a relatively severe arm fracture. As stated by many others already, the vet is also never on time, my minimum wait for the vet was 30 minutes, some up to an hour, and there is frequent communication error either due to confusion, or their system is down ... which oddly enough happens a lot.
Blaine Weaver (05.10.2017 15:18)
Honestly the best place to take your pet. I love that you can get night appointments.
Honestly the best place to take your pet. I love that you can get night appointments.
Durgesh Singh (12.08.2017 19:00)
Great place , excellent staff and doctors. Taking my pup over there since the beginning. Every time great service.
Highly recommended
Great place , excellent staff and doctors. Taking my pup over there since the beginning. Every time great service.
Highly recommended
Christopher Lien (16.07.2017 02:30)
Awesome people, very understanding when discussing your pet's health and following up on how your pet is doing. Quite forthcoming with the costs of their recommendations so you aren't taken by surprise as you leave. 24 hour availability also means they are there for any emergency and will also do house calls if you can't make it in.
Awesome people, very understanding when discussing your pet's health and following up on how your pet is doing. Quite forthcoming with the costs of their recommendations so you aren't taken by surprise as you leave. 24 hour availability also means they are there for any emergency and will also do house calls if you can't make it in.
Lindsay Oliver (12.05.2017 04:34)
I wrote the below 5-star review in Nov 2016 after my first visit to 4 Paws.
I've since made many trips and have generally been satisfied with the care my cat has received. I have, however, come to share some of the concerns of other 4 Paws reviewers.
Appointments have never been on time. I have waited a minimum of 45 minutes for each appointment- and I have had many- that's a lot of time wasted just sitting around, and a lot of unnecessary additional stress on my cat.
The administrative aspect of 4 Paws could also use improvement.
I special order medicine. Twice my order was never put through, then an additional 3 or 4 times the order never arrived or it arrived and no one called me. I follow-up with them, and each time I am informed the medicine was yet to arrive and I am to wait for a phone call. This has resulted in missed medication for a long-term medicine, despite me giving enough time for the medicine to be ordered.
On another occasion, the medicine could not be found, so I bought a liquid version. As soon as I arrived home, I had a call that the medicine had been found, only I could not get a refund on the liquid medicine as it had left the clinic, and I had to pay for the special order- which was my mistake, I should not have agreed to paying for both when the error was 4 Paws'.
Mistakes happen, but when they repeatedly happen, there is an issue. How mistakes are dealt is also indicative of professionalism, empathy and care. It is concerning when no response is given to any of the concerns on this Google page, and especially not to a phone call about almost euthanizing a dog (see review below)!
That being said, I am still happy with the care my cat received when we do finally see a Vet at our appointments. If my time and the stress of my cat, however, continues to be disrespected, and if there are not improvements in administration and medication continues to be missed, I will be considering another Vet, which is unfortunate.
A lot of little things are very well cared for... it's the bigger things they seem to be currently lacking on.
________________________________________________________________________
Review Nov 2016
Was pleasantly surprised at how nice and supportive Dr. Slater, or Emma, and the 4 Paws clinic was!
I arrived home late afternoon on a Sunday from being away for a day, to find that my kitty had a rough 24 hours and had a raw tail. We went to 4 Paws as it was the only place open. Not only is the clinic beautiful, Dr Emma was very knowledgeable, friendly, and supported me in a way I have never been supported at a vet clinic before! I was offered and given a coffee, and provided care options, including being asked whether or not I wanted to be / was comfortable being present for any procedures (shots etc). And the price was much lower than I expected for a clinic that has to pay 24 hour staff etc.
Thank you for being there for Penny and I on a Sunday 4 Paws!!
I wrote the below 5-star review in Nov 2016 after my first visit to 4 Paws.
I've since made many trips and have generally been satisfied with the care my cat has received. I have, however, come to share some of the concerns of other 4 Paws reviewers.
Appointments have never been on time. I have waited a minimum of 45 minutes for each appointment- and I have had many- that's a lot of time wasted just sitting around, and a lot of unnecessary additional stress on my cat.
The administrative aspect of 4 Paws could also use improvement.
I special order medicine. Twice my order was never put through, then an additional 3 or 4 times the order never arrived or it arrived and no one called me. I follow-up with them, and each time I am informed the medicine was yet to arrive and I am to wait for a phone call. This has resulted in missed medication for a long-term medicine, despite me giving enough time for the medicine to be ordered.
On another occasion, the medicine could not be found, so I bought a liquid version. As soon as I arrived home, I had a call that the medicine had been found, only I could not get a refund on the liquid medicine as it had left the clinic, and I had to pay for the special order- which was my mistake, I should not have agreed to paying for both when the error was 4 Paws'.
Mistakes happen, but when they repeatedly happen, there is an issue. How mistakes are dealt is also indicative of professionalism, empathy and care. It is concerning when no response is given to any of the concerns on this Google page, and especially not to a phone call about almost euthanizing a dog (see review below)!
That being said, I am still happy with the care my cat received when we do finally see a Vet at our appointments. If my time and the stress of my cat, however, continues to be disrespected, and if there are not improvements in administration and medication continues to be missed, I will be considering another Vet, which is unfortunate.
A lot of little things are very well cared for... it's the bigger things they seem to be currently lacking on.
________________________________________________________________________
Review Nov 2016
Was pleasantly surprised at how nice and supportive Dr. Slater, or Emma, and the 4 Paws clinic was!
I arrived home late afternoon on a Sunday from being away for a day, to find that my kitty had a rough 24 hours and had a raw tail. We went to 4 Paws as it was the only place open. Not only is the clinic beautiful, Dr Emma was very knowledgeable, friendly, and supported me in a way I have never been supported at a vet clinic before! I was offered and given a coffee, and provided care options, including being asked whether or not I wanted to be / was comfortable being present for any procedures (shots etc). And the price was much lower than I expected for a clinic that has to pay 24 hour staff etc.
Thank you for being there for Penny and I on a Sunday 4 Paws!!
