Rockhampton Volkswagen
| 112-118 Musgrave Street, North Rockhampton |
4 tarieven
8.00/10.00 |
|
+61 7 4922 1000 |
|
Rockhampton Volkswagen op de kaart
Beoordeling
Kim Irvin (22.07.2017 03:57)
I put my car in for service on 10th of July at 10:15am. I was told by Audi that a recall had been due and your company had contacted me with a date and time to have my car 'flushed'. I asked approximately how long this would take and was told about an hour and depending on the car being worked on in front of me....so I figured about 3 hours max. I explained to them that I had to pick my daughter up at Yeppoon school at 3. After 3 hours at Stocklands, I phoned and they said they will need the car until after hours and they could come get me and give me one of their cars so I could pick up my daughter at 3pm in yeppoon after school. 4:30 that afternoon they call to say they needed my car overnight and the next morning???? A driver delivered my car the next morning to Yeppoon, just in time for an important job with an empty tank of fuel!!! Use my fuel and inconvenience me to the max...I've noticed at reception that you offer espresso coffee, soft drinks, papers and it's all about service...but until you can deliver proper service, you have nothing. At no stage in this encounter was I offered an explanation or an apology.
My husband and I have no need for your service any more, we would rather travel the distance to Brisbane for a good service.
I put my car in for service on 10th of July at 10:15am. I was told by Audi that a recall had been due and your company had contacted me with a date and time to have my car 'flushed'. I asked approximately how long this would take and was told about an hour and depending on the car being worked on in front of me....so I figured about 3 hours max. I explained to them that I had to pick my daughter up at Yeppoon school at 3. After 3 hours at Stocklands, I phoned and they said they will need the car until after hours and they could come get me and give me one of their cars so I could pick up my daughter at 3pm in yeppoon after school. 4:30 that afternoon they call to say they needed my car overnight and the next morning???? A driver delivered my car the next morning to Yeppoon, just in time for an important job with an empty tank of fuel!!! Use my fuel and inconvenience me to the max...I've noticed at reception that you offer espresso coffee, soft drinks, papers and it's all about service...but until you can deliver proper service, you have nothing. At no stage in this encounter was I offered an explanation or an apology.
My husband and I have no need for your service any more, we would rather travel the distance to Brisbane for a good service.
Michael Stewart (29.10.2016 01:55)
Many thanks to the team at Rockhampton VW... Outstanding customer service from the get-go! Would definitely recommend to family / friends
Many thanks to the team at Rockhampton VW... Outstanding customer service from the get-go! Would definitely recommend to family / friends
Jesse Hunter (02.07.2016 15:39)
Prompt, professional and courteous.
Last minute decision to buy a Golf R Demonstrator at EOFY Sale. Completed the deal within hours sight unseen.
A great buy. Minor dent which was unexpected but got fixed on the spot by their specialist. Service and offer worth flying up and driving back from Brisbane for. Friendly team. Definitely recommend them.
Prompt, professional and courteous.
Last minute decision to buy a Golf R Demonstrator at EOFY Sale. Completed the deal within hours sight unseen.
A great buy. Minor dent which was unexpected but got fixed on the spot by their specialist. Service and offer worth flying up and driving back from Brisbane for. Friendly team. Definitely recommend them.
Nicole R (02.11.2015 10:15)
Excellent service from the spare parts division, both the very friendly and helpful front desk to the service crew, were wonderful. I was hesitant to get my car serviced there because of a bad experience from a unrelated dealer in Brisbane, but I eventually did, and they were amazing. No dearer then a regular mechanic. They picked up on everything that I knew about (rat chewed light wire etc) while several other mechanics in Rockhampton had not found any of the minor flaws, just did a basic service and sent me on my way. Rockhampton Prestige is the only place I will be bringing my car from now on, love them!
Excellent service from the spare parts division, both the very friendly and helpful front desk to the service crew, were wonderful. I was hesitant to get my car serviced there because of a bad experience from a unrelated dealer in Brisbane, but I eventually did, and they were amazing. No dearer then a regular mechanic. They picked up on everything that I knew about (rat chewed light wire etc) while several other mechanics in Rockhampton had not found any of the minor flaws, just did a basic service and sent me on my way. Rockhampton Prestige is the only place I will be bringing my car from now on, love them!
